This Privacy Policy describes how Pleasur.ai ("we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you use our website, applications, and services (collectively, the "Services").
By using our Services, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree, please discontinue use of the Services.
1. Information We Collect
1.1 Information You Provide
- Account information: Email address, username, password, gender, display name, and profile details provided during registration or through third-party login providers (Google, Discord, Twitter/X)
- Profile information: Avatar, bio, preferences for AI companion attributes, and other optional profile data
- Payment information: Name, email, and billing details. Payment card information is processed securely through Stripe — we do not store your full card number, CVV, or expiration date on our servers
- Communication data: Messages you send to customer support or feedback you provide
1.2 Information Collected Automatically
- Usage data: Interactions with AI characters, chat messages, generated content, feature usage patterns, and preferences
- Device information: IP address, browser type and version, operating system, device identifiers, and screen resolution
- Traffic data: Pages visited, time spent on pages, referral URLs, and navigation patterns
- Cookies and tracking technologies: As described in our Cookies Notice
1.3 Sensitive Data
Content data generated in connection with your preferences regarding AI Companions may constitute sensitive personal data under certain jurisdictions. We process such data only with your explicit consent, as provided when you use these features of the Services.
2. How We Use Your Information
- Service provision: To create and manage your account, provide the Services, personalize your experience, and process transactions
- AI personalization: To customize AI companion interactions based on your stated preferences and usage patterns
- Safety and moderation: To detect and prevent fraud, abuse, policy violations, and illegal activity; to moderate content and enforce our Terms of Service
- Communication: To send you service-related notifications, security alerts, support messages, and marketing communications (with your consent where required)
- Improvement: To analyze usage patterns, develop new features, train and improve our AI models using aggregated and de-identified data, and conduct research
- Legal compliance: To comply with applicable laws, regulations, legal processes, and government requests
3. Data Sharing
We do not sell your personal information. We may share your data with the following categories of recipients:
- Service providers: Third-party companies that assist us in operating the Services, including hosting providers (Supabase), payment processors (Stripe), analytics services, and AI model providers. These providers are contractually obligated to protect your data
- Legal and safety: Law enforcement agencies, regulatory bodies, or other authorities when required by law, legal process, or to protect the safety and rights of our users and the public
- Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your data may be transferred to the acquiring entity
- With your consent: We may share your data in other circumstances with your explicit consent
4. Data Retention
- Account data: Retained for as long as your account is active, and for up to three years after account deletion or last activity for legal and business purposes
- Financial records: Retained for up to ten years as required by tax and financial regulations
- Marketing data: Retained until you withdraw consent or after two years of inactivity
- Moderation records: Retained as necessary for safety, legal compliance, and enforcement purposes
You may request deletion of your personal data at any time by contacting us or deleting your account through your settings. Some data may be retained as required by law or for legitimate business purposes (fraud prevention, dispute resolution).
5. Data Security
We implement industry-standard technical and organizational security measures to protect your personal data, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls and authentication mechanisms
- Regular security assessments and monitoring
- Secure payment processing through PCI DSS-compliant providers
Despite our efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data. If you become aware of a security breach, please notify us immediately at security@pleasur.ai.
6. Your Rights
Depending on your jurisdiction (including under GDPR, UK GDPR, CCPA, and other applicable data protection laws), you may have the following rights:
- Access: Request access to the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete personal data
- Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected
- Restriction: Request that we restrict processing of your data in certain circumstances
- Portability: Request a copy of your personal data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing purposes
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, contact us at privacy@pleasur.ai. We will respond to your request within 30 days (or the applicable statutory period). You also have the right to lodge a complaint with your local data protection supervisory authority.
7. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, or other approved transfer mechanisms under applicable data protection law.
8. Children's Privacy
Pleasur.ai is not intended for anyone under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected data from a person under 18, we will immediately terminate the associated account and delete all related data. If you believe a minor has provided us with personal information, please contact us at safety@pleasur.ai.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The most current version will always be posted with its effective date. Material changes will be communicated to you via email or prominent notice on the Services before they take effect.
10. Contact
For privacy-related inquiries, data subject requests, or questions about this Privacy Policy, contact us at privacy@pleasur.ai.